Q. How can I connect my powergorilla to my Macbook, Macbook Pro and Macbook Air?
A. You will need an Apple MagSafe Airline Adaptor, which you have to purchase from Apple directly. This plugs in to the 12v car charger socket that comes with the powergorilla. Note that via the MagSafe adaptor you can power but not charge these products!
Q: I can't find the correct tip for my laptop
A: Please email email@example.com with the make and model of your laptop
Q: How do I work out which voltage setting to use with my laptop?
A: You will need to look at the sticker printed on your laptop's AC Adaptor / Mains charger. Match the output voltage as closely as you can with the option on the powergorilla e.g. 19.5v laptop will require 19v from the powergorilla.
Q: How can I connect my powergorilla to my Macbook, Macbook Pro and Macbook Air?
A: You will need an Apple MagSafe Airline Adaptor, which you can purchase either from Apple directly or from our website. This plugs in to the 12v car charger socket that comes with the powergorilla.
Q: How do I charge my iPhone/iPod from the powergorilla?
A: Connect your white sync/charge cable that came with your iPod/iPhone to the USB port on the powergorilla.
Q: What performance can I expect from my powergorilla?
A: In most cases, the powergorilla will run your laptop (similar to an external battery). If your laptop is switched off, the powergorilla will begin charging it. With lower consumption laptops, the powergorilla can charge and power your laptop at the same time.
Q: Where can I buy additional parts for my powergorilla?
A: We will be adding a new section to the website soon where you will be able to purchase additional parts. In the meantime, please contact firstname.lastname@example.org
Q: My powergorilla will not charge my laptop
A: Please ensure you are using the correct tip for your laptop. Once you've confirmed the tip is correct, read the instruction guide that came with the powergorilla and make sure you have selected the correct voltage. If the powergorilla still does not charge your laptop, please remove the laptop's internal battery - details on how to do this will be in your laptop's documentation.
Q: My powergorilla shuts down unexpectedly - why?
A: This is safety feature of the powergorilla. This could happen if the powergorilla is being put under too much strain, is too hot, has run out of power or has finished charging your laptop.
Q: My powergorilla shut down and now will not turn back on - what's wrong?
A: Your powergorilla may have activated a safety feature and will need to be connected to the powergorilla mains charger to give it a "soft reset".
Q: What is the life expectancy of my powergorilla and does it have a user-replaceable battery?
A: As with all of the primate power range, we recharged the powergorilla 1,000 times without any significant decrease in battery performance. The powergorilla does not have any user replaceable parts (including the battery).
Q: How can I charge my powergorilla?
A: You can charge your powergorilla from the mains charger included, from your laptop's standard mains charger (using one of the converter tips included in the tip pack) or from our solargorilla (available separately).
What do the symbols on the LCD screen mean?
A: Refer to following picture of powergorilla LCD screen...
1. USB symbol
2. Only selected voltage of charge is displayed
3. Bars indicator shows remaining charge in powergorilla
4. Battery indicator flashes, indicating that powergorilla requires charging
Still need help? Mail us at email@example.com